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Returns and withdrawal
You have 14 days after delivery to change your mind. Just one rule to remember: sealed consumables (seeds, nutrients, pH Down) cannot be returned once opened.
This page is written in French; this English translation is provided for convenience, and only the French version is legally binding.
Draft. The highlighted notices must be completed (console: Shop, Seller) before the shop opens.
In short
| Element | Can I return it? |
|---|---|
| Tower, reservoir, pump, timer, net pots, measuring instruments, lighting, fan | Yes, 14 days, complete and in their packaging |
| Seed packets, bottles of A and B nutrients, pH Down, calibration solutions | Yes, if they are still sealed; not once opened |
| Rockwool and clay pebbles | Yes, if they have not been wet or used |
| Grow log PDF | Not once the download has started |
| Product damaged in transit or defective | Always: we replace it at our expense |
1. Changing your mind (withdrawal)
You have 14 days from picking up the parcel at the Pickup Point (or from its delivery) to withdraw, without having to give a reason.
- Write to us at contact@monpotagerhydroponique.com with your order number (MPH…): one sentence is enough, or use the template form at the bottom of the terms and conditions of sale.
- Send the products back within the following 14 days, well protected, in their original packaging if possible, to the address: [return address].
- The simplest option: drop the parcel off at any Mondial Relay Point Relais, with a label bought on the Mondial Relay website. Return shipping costs are your responsibility.
2. Sealed consumables
Seed packets, A and B fertilizer bottles, pH Down and calibration solutions are delivered sealed. For hygiene and safety reasons (products meant to be sown or mixed with water), they are neither taken back nor refunded once opened, in accordance with Article VI.53, 5° of the Belgian Code of Economic Law.
The rest of the kit can still be returned: the refund is then reduced by the value of the opened consumables. Same rule for wet or used rockwool and clay pebbles, which cannot be resold.
3. Refund
We refund within 14 days of your request, using the payment method you used, including the original shipping costs (based on standard shipping). We may wait until we have received the products, or proof that they were shipped, before refunding. Any loss in value caused by handling beyond what is needed to check the products (reservoir filled, tower assembled and planted) may be deducted.
4. Damaged package, defective or missing product
Check the parcel when you pick it up. If it is damaged, report it to the Pickup Point if possible, then write to us within 48 hours with photos of the parcel and its contents. For a defective or missing product, write to us as soon as you notice it: we send the replacement part, or a prepaid return label if we need the product back. These costs are on us, and the two-year legal guarantee of conformity applies.
5. Contact
[seller] · contact@monpotagerhydroponique.com. Always include your order number.